Integrated quality policy

Mission

To easily and precisely measure out chemical products through technological innovation and service.

 

Vision

The organisation’s main vision is to ensure the introduction of ITC products to the international market through its commitment to quality, environment and customer service, as well as the creation of a leading brand in the world of dosing and in improving and protecting the environment.

 

Strategies

  • Provide products and services that meet customer expectations and requirements.
  • Protect and maintain the environment and our natural surroundings.
  • Minimise the environmental impact caused by our activity.
  • Continuously improve the efficacy of our processes via the Integrated Quality Management System.
  • Define the internal and external context in order to outline the organisation’s strategy.
  • Product innovation.
  • Customer loyalty.
  • Encourage employee participation and their personal and professional development.
  • Ensure economic profitability in a highly competitive environment.

Operative values

We will encourage, support and develop an organisation that:

  • Always upholds its commitment to continuous improvement.
  • Is aimed at providing products and services that meet customer expectations and requirements.
  • Complies with applicable legislation and standards.
  • Identify and eliminates the sources of errors.
  • Is based on teamwork and on maintaining and enhancing staff training.
  • Communicates openly and welcomes feedback.
  • Offers a safe work environment.
  • Promotes initiative, innovation and creativity.
  • Recognises individual and team achievements.
  • Delegates decision-making to the lowest possible level.
  • Is committed to protecting the environment, which includes pollution prevention.

To achieve these aims, we will set indicators for each measurable parameter and assign values to them, with these values constituting our quality goals for the set period.

Our quality/environment goals accompany this statement and will be reviewed collectively after set periods.

Relationships at our organisation – internally with our collaborators and externally with subcontractors, suppliers and customers – will be honest, objective and direct, while always recognising the individual’s dignity as a member of the team.

These values are shared by the organisations of ITC S.L.